Refund policy
Refunds, Returns & Guarantees
60-Day Guarantee
We want you to love everything you buy from us. If you’re not happy with the first purchase of any ASUVI product, you can claim a full refund on that product, including shipping, within 60 days of delivery.
For our deodorant, that means if it doesn’t keep you fresh all day, you get your money back, case included.
To claim, email [email protected] with:
- your order number
- a photo of the product, showing the batch number where there is one
- a line on what went wrong
Once your claim is approved, we’ll refund you to your original payment method. If the product is on a subscription, we’ll cancel it at the same time so you won’t be charged again.
This guarantee applies to the first purchase of each product from asuvi.com.au, one claim per product per customer.
Skin reactions
Our products suit most people, but everyone’s skin is different. If an ASUVI product irritates your skin, stop using it and email us within 60 days of delivery. For deodorant, you can choose a free swap to our sensitive formula or a full refund. For other products, we’ll refund you in full.
Lifetime case guarantee
Our reusable cases are built to last. If yours breaks or stops working in normal use, email us a photo and we’ll send you a replacement free of charge, for as long as you own it. This doesn’t cover lost cases.
Faulty or damaged products
If anything arrives damaged or doesn’t work as it should, email us a photo and we’ll send a replacement or refund you.
Wrong item sent
If we’ve sent you the wrong item, email us within 30 days of delivery with your order number and a photo. We’ll send the right one at no cost.
Change of mind
If you change your mind, we’ll refund the products in any unopened order returned within 30 days of delivery. Please email us before sending anything back. Original shipping isn’t refunded, and you’ll need to cover the cost of return postage.
Bought from a retailer?
Please contact the store you bought from for refunds.
Refund timing
Once approved, refunds usually show in 5 to 10 business days, depending on your bank. If yours hasn’t arrived after that, email us and we’ll look into it.
Fair use
We may refuse claims where we suspect misuse, including repeat claims across multiple accounts.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The guarantees above are in addition to your rights under the Australian Consumer Law.
ASUVI Pty Ltd, North Narrabeen NSW 2101, [email protected]