Frequently Asked Questions

Deodorant V2

How do I refill my new case?

The new case refills differently to the old one, and getting it right matters. If a refill is inserted incorrectly, it won't work and may need to be replaced.

Check out our instructions and refill videos here
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We recommend watching the video before your first refill. It's quick and will save you a potential headache.

Are the new refills more expensive?

It depends on how you buy them.

 

Subscribers: You're actually paying less per gram than you were before. This is our way of rewarding customers who stick with us.

 

One-time purchasers: There has been a small increase in price per gram. Ingredient and manufacturing costs have risen over time, and our pricing hadn't changed in a while. This update reflects those rising costs while allowing us to continue using the same high-quality ingredients.

 

If cost is a consideration, subscribing is the best way to get the lowest price, and you can cancel or pause anytime.

Are the new refills the same size?

No. The new refills are 40g (down from 65g), and the formula is the same as before, so they won't last as long as the old refills.

 

To help offset this, refills are sold in a minimum 3-pack on our website. This reduces shipping frequency, lowers our overall carbon footprint and means you'll have your next refill ready to go when you need it.

 

Will you continue to sell the old refills?

We will sell our remaining stock of old refills until they run out. Once they're gone, they're gone, and all future refills will be the new 40g format.

 

We encourage all customers to make the switch sooner rather than later so you're familiar with the new system.

 

 

Why the new look?

 A few things have changed and each one has a reason behind it. It mostly comes down to Hygeine and Convenience.

 

The Oval Shape

This is designed to fit more naturally within the curve of your armpit, giving you more even coverage in a every swipe and reducing the need to rub in with your hands.

 

It's Bigger Than Before?!

The new case uses a different mechanism to push the deodorant up. Instead of a screw stem sitting inside the product (which affects hygiene over time), the new system keeps the mechanism completely separate from the deodorant itself.

 

This means every new refill starts fresh, uncontaminated by the last. Old residue can cause issues like oxidation and rancidification, which may lead to skin irritation.

 

The trade-off is that the piston needs more room inside the case, which is why it's larger. The result is a cleaner, more hygienic design built to last through years of refills.

 

Glossy Finish

We've heard from some of you that you preferred the old matte look. That feedback hasn't gone unnoticed and we're exploring new case options. In the meantime, the gloss finish was chosen for a modern look.

How do I get my free new case?

If you've previously purchased one of our old cases, we're happy to send you a new one free of charge. Just reach out to our support team here.

Is the deodorant formula the same?

Yes. The formula and fragrance are exactly the same as before. The only change is the size of the refill (40g instead of 65g).

 

How do I dispose of my old case?

Pop it in your yellow recycling bin. Our old cases are recyclable, and with a bit of luck, the plastic could end up reincarnated as one of our new cases (which are made from 100% recycled plastic).

Still Have a Question?